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Direct Energy Sold To NRG

parkpower · 21 January 2021 · 1 Comment Consumer Info, Electricity, Natural Gas, Uncategorized


The deal is done. Direct Energy has been sold to NRG Energy Inc, an American company, headquartered in New Jersey. The finalization of the purchase was announced on January 5, in a very low-key notice posted on the NRG Energy website. With such a quiet announcement, we wonder if most of Direct’s customers have been left in the dark about the deal. Why the secrecy?

What does this mean for you? 

If you are a Regulated Rate Option (RRO) customer buying electricity or natural gas at AUC government regulated retail prices, your account has also been sold as part of this deal.

Why does this matter? In time, more and more Alberta jobs will be leaving the province. We asked the government why they approved the sale of the Alberta government-regulated utility to an American company. Why didn’t they stop it?

Direct Energy has a long history of outsourcing. Its Customer Care call centre jobs were moved first from Alberta to the Philippines, then to Guatemala. Its billing processing jobs were relocated to Texas, and its key technical system’s people and services were outsourced to HCL of India. Additionally, Direct Energy sold off their Alberta natural gas holdings to a joint partnership including Mercuria (HQ Geneva), Can-China Global Resource Fund (in part, funded by China Exim Bank), and MIE Holdings Corporation (HQ Hong Kong). 

Now the profits on the retail sales of the energy to customers who are on the government’s regulated rates will end up being consolidated on the balance sheet of NRG. Hundreds of millions of dollars in investments and jobs have been shipped out of the province by our big utilities.

It is time for the Alberta government to explore how it can stop the erosion of the ownership of Alberta’s utility businesses. Direct is not the only utility company guilty of selling off assets and shipping jobs out of the province. ENMAX and ATCO also have laid-off workers and sold off sections of their utility business. Heartland Generation Ltd., an affiliate of American investment firm Energy Capital Partners purchased nine of ATCO’s Canadian Utilities Ltd. generation plants which were located in Alberta. The City of Calgary’s District Energy facility will be sold off to Liberty Utilities in 2021, and, as most people know, Alberta’s transmission lines are owned by Berkshire Hathaway Energy.

As we head into 2021, it is time for our political leaders to put their polarized beliefs on the back burner and for both leaders to join together in a bipartisan mindset focused on protecting Albertan jobs. We need both leaders to work together for the benefit of Albertans, and having our province’s major government-regulated rate utility retailer run by an American company does not achieve this goal. In fact, by doing nothing, our politicians are providing a direct benefit to an American corporation, not Albertans. We challenge both political leaders to take a serious look at Alberta’s problems and work together to protect jobs.

Dear Premier Kenney and Ms. Notley, promote local businesses and don’t fear the global utilities’ corporate muscle. Jobs and businesses do not have to be sold off to American consortiums. It is time to restructure the Regulated Rate Option (RRO) policies and help educate consumers about their choices. Promote “buy local.”

A simple solution might be to make it clear to the big utilities that if they are going to profit on the sale of energy to consumers on the government’s regulated rate, then at a minimum, the utility must operate in the province and bring the jobs that they exported back.  

A Local Choice

As the COVID-19 pandemic continues to cause business closures across the province, a push for Albertans to shop locally for their goods and services has grown and has never been more critical.

Choosing a local independent business for your shopping, dining, and other needs have many benefits, including strengthening your local economies, creating jobs and opportunities, giving back to your community, and more.

When you hear the words “shop local,” what comes to mind? We would guess that the majority of our readers would immediately think about farmers’ markets, independent restaurants, or even boutique clothing stores.

Did anyone think “Utilities Provider”?

There isn’t anything inherently exciting about purchasing electricity, natural gas, and/or internet. Nevertheless, you still have a choice of who you purchase it from and within those choices are locally-owned and operated energy retailers.

The push for shopping locally should not end after the holiday season. As we enter 2021, local businesses will need your help more than ever, but this year Alberta’s market will also see the introduction of another American-run energy retailer. 

Alberta’s competitive market can support well-paying jobs and offer customers lower energy prices.

Are there options for consumers? Absolutely! Consumers have a choice: in fact, there are over 23 locally-owned and operated utility providers like Park Power in the UTILITYnet network alone. Both Park Power’s variable and fixed retail electricity prices are below the government-sponsored Regulated Rate Option (RRO). 

If you are a business or resident currently enrolled on the Regulated Rate Option (RRO) provided by Direct Energy, you will pay 7.696 cents/kWh for your electricity during January. Park Power’s floating variable rate is sitting at 5.4 ¢/kWh and our fixed electricity rates start at 6.79 cents/kWh. 

Compare and save. As outlined in the chart below, ENMAX is charging 7.981 ¢/kWh in January, and regulated rate customers of EPCOR will see their retail prices jump from 6.8 ¢/kWh in December 2020 to 8.117 ¢/kWh this month. Additionally, in the farming community, North Parkland Power REA for example pushed their electricity rate up to 8.6 ¢/kWh. Prices charged by all regulated providers in Alberta have increased. Now is a great time to find a small local energy provider that is offering lower rates.

January 2021January 2021
Electricity RetailerCost of EnergyAdministration Fee
Direct Energy Regulated Services7.696 ¢/kWh$13.65/Month*
ENMAX Energy7.981 ¢/kWh$6.60/Month**
EPCOR Energy8.117 ¢/kWh$6.06/Month***
Park Power6.790 ¢/kWh$6.90/Month

* Calculated based on rate of $0.45500/Day according to https://www.directenergyregulatedservices.com/ as of January 6, 2021.

** Calculated based on rate of $0.2201/Day according to https://www.enmax.com/home/rro/regulated-rates as of January 6, 2021.

*** Calculated based on rate of $0.202/Day according to https://www.epcor.com/products-services/power/rates-tariffs-fees/Pages/regulated-residential-power-rates.aspx as of January 6, 2021.

Why pay more for the energy you consume from a company that has outsourced jobs when you can support a local company that employs Albertans?  

Collectively, our network now has customers in over 400 communities in Alberta. The bottom line is simple: our prices are more than competitive, and you will be surprised at the perks you will benefit from by switching over to a local and private utilities provider.

Smart Home Products Now Available At OurStore

parkpower · 20 December 2020 · Leave a Comment Consumer Info, Electricity, Interesting, Uncategorized

We are proud to announce an exciting addition to our product offering in partnership with Utility Network & Partners Inc (UTILITYnet): The launch of our new online store! OurStore offers products that help consumers get the most out of their Electricity, Natural Gas, and Internet Services.
Each purchase you make online at OurStore is packaged and shipped by our  fulfillment team and further supports Park Power and the other local companies in the UTILITYnet network across Alberta.

High Quality Products at Competitive Prices

Google Nest Mini
$69.99
SALE $64.99
Details

Google Nest Hub
$99.99
SALE $69.99
Details

Meross Smart WiFi Plug
$15.99
Details

PowerlineRange Extender
$114.99
Details

Google NestHello Doorbell
$299.99
SALE $279.99
Details

Google NestThermostat
$179.99
SALE $169.99
Details

At Park Power we are quite excited to be able to have the OurStore product offerings available to our customers. There are plenty of products available that can help your home or business get more out of your utilities.

See More Products

Support CKUA With Your Power Bills

parkpower · 14 July 2020 · Community Building, Consumer Info, Electricity, Interesting

Park Power is excited to have the CKUA Radio Network as one of our Community Partners.

CKUA is a donor-supported arts organization that inspires and connects through the power of music, arts, culture and story. With a focus on musical discovery, they showcase the best creative work from Alberta and beyond and deliver it on-air, online and in-person.

Through the Community Partner Program, when a customer signs up with Park Power and designates CKUA as their Community Partner, Park Power will share 10% of our profits from that customer’s electricity bills with CKUA.

CKUA’s talented roster of hosts and producers are gifted guides to the creative world, drawing from deep knowledge, research and personal passion to give their audience the richest possible experience. Each host has free rein to curate their playlists, unencumbered by genre, decade or ‘hit’ lists. Often, they even draw from their own personal collections or CKUA’s legendary library which holds 140 years of recorded music. From jazz and blues to celtic and bluegrass, CKUA specialty shows dive deep into specific genres. Their eclectic programs give you nothing but the best of…nearly everything.

Outside of the music that CKUA plays, it is a wonderful Alberta cultural resource. The work that CKUA does to support, promote, and connect the Alberta cultural arts community provides so much value to this province. At Park Power we are very happy to support CKUA’s continued community building efforts through our Community Partner Program.

Get Signed up with Park Power to support the CKUA Radio Network.

COVID Community Support in Alberta

parkpower · 15 May 2020 · Leave a Comment Community Building, Consumer Info

Local Alberta Energy Marketers Making a Difference During COVID-19 Pandemic

Albertans continue to come together in many different ways to support each other and their communities during this challenging time. Last week, UTILITYnet announced its Utility Deferral Program which will assist all customers under our umbrella that are experiencing financial hardship as a direct results of COVID-19.  

In addition to the deferral program, the local Energy Marketers in our network are going above and beyond their typical community initiatives to give back to the places they live and work. 

In Part 1 of our blog series, we shared stories of how Camrose Energy was supporting other local businesses and how Mountain View Power has been coordinating efforts to 3D print face shields and ear guards for healthcare professionals in the County of Mountain View. 

In Part 2 of our blog series, we are sharing even more good news stories about how our network is supporting Albertans. Here are three more great reasons to shop locally and support businesses who are investing in Alberta.

Get Energy – A Creative Way to Stay Connected

Get Energy, owned by Malcolm and Jenelle Setter, has been operating in Fort McMurray for five years. In that time, they have established themselves as influential community members, taking part in community events and donating to several charities in the Wood Buffalo area.

“I believe we have a social responsibility as a company to try and leave things better than we found them,” said Malcolm. “This is where we work, live and play, and giving back is our way of saying thank you to our customers.”

Aside from their ongoing financial support of organizations such as the Fort McMurray Boys and Girls Club, Waypoints Community Services Associate, Fort City Church, and the McMurray Gospel Assembly, Malcolm and Jenelle have come up with a unique way to support Albertans who may be feeling isolated because of recent social distancing requirements. 

It’s called the “Ask Us Anything” campaign, where Albertans in the Wood Buffalo area and across the province can text questions to Get Energy at (780) 665-4771.

Albertans are encouraged to text Get Energy whatever they like. If they are just looking for a friendly text to brighten their day, want to chat back and forth about what’s best on Netflix, or are wondering what restaurants are still open in their neighbourhood, Get Energy is ready to help.

“We know there are lots of questions and uncertainties right now, and we are being bombarded with information from so many sources,” said Malcolm. “We thought, what if we could help get some of the information out to our community, but rather than send out another mass email, we would tailor it to just what people want to know.”

“No question is too hard, and if we can’t find an answer, we will at least point that person to someone who can.”

At a time where some Albertans are feeling socially isolated, this text line may be a small way to feel a little more connected. 

Park Power – Ongoing Financial Support for Deserving Organizations

When Kris Kasawski started Park Power in 2013, he decided to build profit sharing and community investment into his business plan. Giving back to the community had always been important to him and launching Park Power provided a great opportunity to fulfill this ideal.

So, Park Power’s Community Partner program was born. Through the program, Kasawski shares 10% of Park Power’s electricity usage profits with deserving local charities that he believes, “are carrying out important and valuable work in our community”. 

With the recent addition of Parents Empowering Parents and Dreamcatcher Nature Assisted Therapy, Park Power now has 8 Community Partners that will benefit from ongoing annual donations.

“Fundamentally, I believe in positivity and wanted the Park Power brand to be a positive business presence in the community,” said Kasawski. “Making regular structured investments into local organizations is one way for Park Power to make positive contributions to our community. It has been great having the profit-sharing program built into our business plan because as the business has grown, so have our annual profit-sharing donation amounts.”

In six years of business, Park Power has given back over $20,000 through the Community Partner Program and sponsorships of various community events.

As the COVID-19 pandemic continues to impact local economies, non-profits across the province are sure to be feeling the financial strain. Closures and layoffs have likely reduced donations, and social distancing measures have forced organizations to cancel or suspend key fundraising events. 

“Charities and non-profits of all kinds are facing challenging times currently and in the near term,” said Kasawski. “Contributions that these organizations make to our communities are so valuable. They need our help more than ever and we must continue to support them however we can. My commitment for Park Power to give back to our community remains and even strengthens in times like these.”

Vector Energy – Making a Difference While Staying Safe

An entrepreneur by nature, Dave Birkby started Vector Energy in Calgary in 2011 and has always been a proponent for supporting local companies. 

“When you support local businesses, you are ensuring that the money you spend on things like your utilities, is staying in the province,” said Birkby. “In difficult times like these, it is more important than ever that our money stays local as this could mean your favourite local company being able to pay employees and stay in business while we all work together to flatten the curve.”

At 72 years old, Birkby is included in the group of Albertans who are most vulnerable when it comes to COVID-19; but self-isolation hasn’t stopped him from doing his part for his community. 

“Unfortunately, I have not been able to venture out to volunteer with any service groups,” said Birkby. “The only thing I could do is donate to local charities, so really, its financial support for the community that makes the most sense for Vector Energy.”

Since COVID-19 was announced as a global pandemic, and social distancing measures were put in place in Alberta, Birkby has made donations to eight deserving charities including:

  • The Mustard Seed
  • The Canadian Cancer Society
  • Save the Children
  • UNICEF Canada
  • Heart and Stroke Foundation
  • Salvation Army
  • Canadian Red Cross
  • United Nations Commission for Refugees

 A Message from the Owners of UTILITYnet

As the province continues to navigate its “new normal,” we want to take a moment to thank our fellow Albertans for doing their part for their community. Whether you are getting groceries for a member of your family who is at high risk, making a point to shop locally to support small businesses, or donating to a worthy cause, you are making a difference, and we thank you.

If you need any help during the COVID-19 shutdown, we are here to help in any way we can. 

Help your neighbour, be safe, and be vigilant. 

Madeline Low & Nick Clark

Founders of Utility Network and Partners Inc.

Alberta Utility Deferral Update

parkpower · 8 May 2020 · Leave a Comment Consumer Info, Electricity

In This Together – Utility Deferrals Available to Assist Albertans

We all know someone who has been laid off, seen their work hours cut significantly, or had to shut the doors of their small business because of COVID-19. In response to this, the government has asked all energy retailers in the province to offer Albertans, who are in serious need of financial help, the option to defer all or a portion of their utility bills for up to three months. 

Under this initiative, Utility Network & Partners Inc and Park Power have implemented a COVID -19 Utility Relief Program to assist all customers under our umbrella that are experiencing financial hardship as a direct result of COVID-19. 

“Our government appreciates the cooperation and flexibility shown by utility providers to help their fellow Albertans through these challenging times,” said Dale Nally, Associate Minister of Natural gas and Electricity. “We recognize industry has also been greatly impacted by COVID-19. Safe and reliable electricity is critical to Alberta’s pandemic response, and the Utility Payment Deferral Program Act will provide temporary financial support necessary to implement the program.”

The program, which came into effect on March 18, 2020 and will run through June 18, 2020, is designed to provide temporary financial relief by allowing for a 90-day deferral of utility payments for residential, farm, and small commercial customers. 

Additionally, under this program Non-Sufficient Fund (NSF) penalty fees for outstanding charges have been waived and disconnections for non-payment have been suspended. 

“I applaud the government on the introduction of the deferral program as it provides much needed support for those in serious financial need,” said Nick Clark, Director of Utility Network & Partners Inc. “In times like these, no Albertan should have to fear being disconnected from essentials like electricity and natural gas.”

The total amount of the deferred invoices and the repayment of the full amount will be spread out over the 12-month period from July 2020 to June 2021. In total, deferred payments across Alberta are anticipated to reach approximately $337 million. 

“We have electricity and natural gas customers in more than 400 communities all over Alberta,” said Clark. “To date, about 3% of our own customers have signed up for this program.”

While this is a necessary cost to support Albertans, it is important to keep in mind and prepare for any unintended consequences that may arise from the program’s implementation. For now, the focus is on helping Albertans get through this challenging time. A deeper dive into this topic will come in a future blog.

If you lost your job, or you have had to leave work to isolate, or take care of an ill family member, you qualify for this program. The program is flexible. Since the amount deferred will eventually have to be paid back, consumers who do not need to defer their bill for the full three months can arrange for shorter deferral periods, or work with our local customer care team to set up unique payment plans.

If you would like to discuss the various options available or enroll in the COVID-19 Deferral Program, our local customer care team is available Monday to Friday, from 9 am to 5 pm to answer any questions you may have. Call us at 780-640-2128 or email us at customercare@parkpower.ca. 

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Park Power is an energy marketer for UtilityNET (Utility Network & Partners Inc.). Park Power operates under UtilityNET’s Electricity and Natural Gas Marketing Business License issued by Service Alberta, a Ministry of the Government of Alberta. You are free to purchase electricity and natural gas from the provider of your choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas or electricity from, you still receive natural gas and electricity via the distribution company in your service area. For a list of energy providers you may choose from, visit ucahelps.gov.ab.ca or call 310-4822 (toll-free in Alberta). Some offers, in whole or in part, may not be available in natural gas co-ops, municipally owned utilities, and some rural electrification associations. Copyright © 2026 Park Power Ltd.