Why Park Power

PRO

Your utilities will be just as reliable.

When you’re with Park Power, you’re still tapping into the same reliable infrastructure that ensures everyone in Alberta has safe, consistent, high-quality access to electricity, natural gas, and Internet—no matter what company they’re buying it from. Here’s more on where the power comes from.

CON

The regulated charges on your bill will be the same.

As much as we’d love to offer you cheaper regulated charges, that’s not one of the powers of Park Power—or any Alberta utility provider, for that matter. Regulated charges like the distribution charge are the same price no matter what company you’re with. They’re the price we all pay to have safe, reliable electricity and natural gas in Alberta.

PRO

Buy utilities from a small business that supports the local economy.

When you buy utilities from us, you’re supporting a small business based in Sherwood Park instead of a big corporation with overseas call centres.

CON

You no longer get to buy utilities from big corporations.

Try not to lose too much sleep wondering how they’ll survive without your money.

PRO

Choose a local charity to support.

We share 10% of our electricity profits with local Alberta charities. Support a charity of your choice just by signing up with us! There’s no extra cost to you. This donation is on us.

CON

You have to choose from nine charities.

They all do such worthwhile work, you might have a hard time deciding which one to support. See our partner charities.

PRO

Bundle your electricity, natural gas and Internet.

Make life simpler and get three utilities in one tidy bundle from one smooth operator: your friendly, local Park Power.

You can roll your electricity and natural gas bills into one monthly invoice and keep track of it all in our easy-peasy MyAccount portal.

We also have bundle discounts. You can’t bundle when you’re with a regulated rate provider like EPCOR.

CON

You no longer get to keep your eggs in different baskets.

What will those empty baskets do without their eggs?

PRO

No sign-up fees for electricity and natural gas.

We share 10% of our electricity profits with local Alberta charities. Support a charity of your choice just by signing up with us! There’s no extra cost to you. This donation is on us.

CON

Sign-up fees for Internet.

Here are the cable Internet sign-up fees and DSL Internet sign-up fees.

PRO

Get a fixed rate that protects you from energy market spikes.

• In the cold, dark winter months when we need more energy, the market price tends to climb. A fixed rate protects you from higher energy bills in the winter.
• If there’s a summer heat wave, a natural disaster, or some other event that causes the market price to spike, a fixed rate protects you from big jumps in your bill totals.
• You can’t get a fixed rate when you’re with a regulated rate provider like ENMAX.

CON

Sometimes the market price is cheaper than a fixed rate.

• That’s why we also offer variable energy rates. They float along with the ever-changing market price, and you can change to a variable rate whenever you want.
• We wanted to have more bullets here to match the other bullet list, but the first bullet covers it. Sorry!

PRO

If you like playing the market, we offer variable energy rates too.

If you like to gamble, we also offer variable rates that consist of the monthly market price plus a small transaction fee.

CON

Sometimes the variable market price gets expensive.

That’s why we also offer fixed rates that you can change to whenever you want. You can’t do that when you’re on a regulated rate with a company like Direct Energy Regulated Services.

PRO

Change your energy rate anytime. No fee!

Got second thoughts about the rate you picked? No worries. You can hop into the MyAccount portal and change your rate whenever you feel like it. No fee.

CON

You need to remember your password for the MyAccount portal.

Where’s that password again?

PRO

Green your power.

With our Green Power program, you can support the production of renewable energy by adding a small Green Offset Charge to your power bill. If it doesn’t fit with your energy budget, you can pass on it.

CON

We can’t ensure that your power comes from renewable sources.

While we’d love to do this, that’s not within the scope of our program. But we still do some cool stuff with green power.

PRO

Braveheart would like us, because we will never take your freedom.

You’re free to cancel with us anytime. And there are no cancellation fees or penalties when you cancel electricity or natural gas.

CON

We do need a few days to set you free.

Electricity and natural gas: No cancellation fees, but we need 10 business days’ notice if you wish to cancel.

Internet: We need 30 days’ notice if you wish to cancel. No exit fees except this: if you cancel within the first 30 days of signing up, we charge a $100 fee.

PRO

Get A+ customer service.

We know that dealing with utilities isn’t always a bag of fun. We do our best to make it easy and painless for you, and we work hard to make sure you have the best customer experience possible.

CON

You might miss the challenge of trying to solve problems on your own.

If so, do not contact our friendly, knowledgeable Customer Support team at 780-640-2128 or customercare@parkpower.ca.

PRO

Switching to Park Power is easy.

It really is! There’s not much to it besides filling out our online Sign Up form or having a chat with our Customer Support team.

For electricity and natural gas, nobody needs to come to your place and interrupt your day. We do the set-up off-site and behind the scenes—no sketchy appointments, no hassles.

In many cases, you don’t even have to notify your current energy provider that you’re cancelling. We take care of it for you.

CON

Internet set-up may require a visit from a technician.

A technician may need to pay you a visit depending on what kind of Internet you’re getting and what your current set-up is.