Park Power

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Payment Options During COVID-19 Outbreak

· · Leave a Comment Consumer Info

Park Power is committed to providing our customers with the highest level of service and customer care.

We are a small local business, and like many of you, have been closely monitoring the news on COVID-19 and the rapidly changing circumstances in which we find ourselves. We recognize that employers and workers alike will be affected by the downturn in business that has been caused by the virus.

We want our customers to know that we are here to help and support them during this difficult time and have implemented some new temporary measures for those customers that may find themselves in a tough financial position.

Effective March 19, 2020, no sites will be de-enrolled due to non-payment for the next 90 days. Additionally, all Non-Sufficient Fund (NSF) fees that are typically charged for non-payment will be waived for the next 90 days.

If you are concerned about being able to pay your electricity and/or natural gas invoice, there are a few options available for you. To take advantage of any of the below programs, please contact our Customer Care Team, Monday to Friday, 9 am to 5 pm at customercare@parkpower.ca or 780-640-2128.

Government Funded Financial Support is Available

Customers seeking additional financial assistance can contact the Alberta government for emergency financial assistance or apply to receive emergency isolation support. Additionally, the Government of Canada has announced a $1 billion COVID-19 Response Fund to support employers and workers during this difficult time.

Changes to Employment Insurance, support for entrepreneurs, and details on how the Work-Sharing program is implementing special measures to support employers and employees affected by the downturn in business can be found on the Government of Canada website.

Park Power During in Covid-19 in Alberta

· · Leave a Comment Consumer Info, Electricity, Interesting

At Park Power, the health and safety of our team and extended network is of the utmost importance. As you are most likely aware, the number of COVID-19 cases continues to grow in Alberta and across the globe, and recently the Alberta Government declared a Public State of Emergency. Because of this, we have taken some steps to help reduce the spread of the virus and reduce the risk to our staff. 

As of Tuesday, March 17, 2020, we have coordinated with the majority of our team in order to have them work from home. Scaling back the number of team members congregating in the office is our commitment and an effort to mitigate risk. 

Over the years we have invested heavily in technology and solutions that have given us the flexibility, in situations like this, to work remotely. It is important to note that even though our Customer Care and Billing location is closed for the time being, it is business as usual at Park Power.

While converting to a remote office format means the way we do business is changing, our commitment to exceptional customer service will not. There will be no interruptions to our operations. Our office hours of Monday to Friday from 9 am to 5 pm will remain unchanged and our staff are available to answer any questions or concerns you may have over the phone at 780-640-2128 or via email customercare@parkpower.ca.

Park Power is committed to providing our customers with the highest level of service and customer care.

We are a small local business, and like many of you, have been closely monitoring the news on COVID-19 and the rapidly changing circumstances in which we find ourselves. We recognize that employers and workers alike will be affected by the downturn in business that has been caused by the virus.

In response to this, we have implemented new temporary measures to support those customers who are affected.

For customers affected by COVID-19, we will:

  • Waive all Non-sufficient funds fees beginning March 17, 2020
  • Assist customers in arranging payment plans if needed
  • Continue to provide alternative payment options for NSF customers, including credit card and Paytm

COVID-19 Information and Resources

Customers seeking additional financial assistance can contact the Alberta Government at https://www.alberta.ca/emergency-financial-assistance.aspx. Additionally, the Government of Canada has announced a $1 billion COVID-19 Response Fund to support employers and workers during this difficult time. 

The Alberta Government also recently announced their plan for immediate financial assistance. Included in this assistance program is the “Utility Payment Holiday” which would allow a customer to defer their bill payments for up to 90 days. As more info on this arrives we will update this post.

Changes to Employment Insurance, support for entrepreneurs, and details on how the Work-Sharing program is implementing special measures to support employers and employees affected by the downturn in business can be found on the Government of Canada website. 

If you have additional questions and concerns, our customer care team is available to answer any questions Monday to Friday from 9am to 5pm.

It is important for Albertans to be educated on how the virus is transmitted, symptoms, and prevention methods to ensure they are doing their part to help reduce the spread of the virus. The Government of Canada website has many helpful resources which touch on these items and much more. 

Thank you in your continued support of Park Power. During this challenging time, we will continue to work hard to meet your electricity and natural gas needs.

Compare The Electricity Rates of Park Power and the RRO.

· · 2 Comments Consumer Info, Electricity, Interesting

In response to some customer inquiries, I would like to provide a short report and comparison of the electricity rates from Park Power and the Regulated Rate Option (RRO).

Starting in December, the provincial government subsidized rate cap on the RRO was no longer applicable to the electricity bills of Alberta power consumers. As the RRO is a market based rate, it fluctuates up and down with the Alberta wholesale electricity price, similar to Park Power’s Variable Electricity Rate. The RRO differs in that it is set at the beginning of the month and is based upon 3 month cycles of pricing while the Park Power Variable Rate is a monthly average based upon historical price performance during each month.

From the AUC website, the RRO electricity rates from 3 geographically mandated
providers in Alberta.

In the image above you can see the RRO rates for nearly the past year. When you see the (actual), that is the rate that the RRO providers would charge based upon market conditions but were forced to cap. The differential between the rate cap and the actual rate was subsidized by the Alberta government to the RRO providers.

In comparison, the below image shows the performance of Park Power’s Variable Rate for the past 6 months. The average of these 6 months (in EPCOR territory) was 6.474 cents/kWh. Lower than the capped rate of 6.8 cents/kWh.

While a variable style rate has its up and downs that customers must weather (see below for an example of some major ups), a Fixed Rate is something Park Power can offer, that an RRO provider cannot, that can protect consumers from such price volatility.

See below for an example of 24 hours of wholesale electricity pool pricing, taken from the AESO January 17, 2020 14:00hrs at the back end of a week long cold snap.

If Park Power’s Fixed Rates are compared to the recent performance of the RRO, they seem to be a great choice. Both the 3 year and the 5 year flexible Fixed Options from Park Power are lower than the RRO for December 2019 and January 2020. Plus the recent weather driven high demand and expensive pricing could drive the RRO up even further.

Park Power’s electricity rate options, January 2020.

I hope this comparison helps inform Albertans further about their choices for electricity providers. Keep in mind that switching providers does not affect the delivery of electricity to your home or business, only the price you pay for it. With Park Power you can choose an independent provider that offers low rates, awesome service, and shares is profits with local charities.

Will You Pay Too Much For Electricity in 2020?

· · Leave a Comment Consumer Info, Electricity

If you pay your electricity bill to EPCOR, Enmax, or Direct Energy Regulated Services and you are paying the Regulated Rate Option (RRO), you’ll be paying more for your electricity in 2020 than you have to.

The RRO is the rate choice for nearly half of Alberta electricity customers. It is a market based rate that moves up and down with the wholesale electricity price. Up until November of 2019 there was a rate cap in place of 6.8 cents/kWh but now that rate cap is gone and RRO customers are exposed to the volatility of electricity pricing once again.

As you can see from the image above, with rate cap removed Albertans on the RRO are paying higher rates for electricity than they were for all of 2019. January’s EPCOR RRO Rate is 23% higher than the capped rate. The current RRO rates (and all the actual RRO rates for 2019) are all higher than Fixed Rate options available on the market from competitive, non-RRO providers.

So, if you are paying your electricity bill to EPCOR, or Enmax, or Direct Energy Regulated Services, it’s time to switch off the volatile RRO and switch onto a Fixed Rate Plan.

Many of the Fixed Rates for electricity available to consumers in Alberta are all lower than the RRO and come with the peace of mind that the rates on your electricity bill won’t jump up when market forces cause the wholesale price to jump up.

So as we enter 2020, why not indulge that resolution to be smarter with your spending and get off the RRO for your electricity bills and onto a great rate from Park Power? You can save yourself some money on your electricity bills while also being able to get your electricity and and natural gas from the same provider.

Will removal of the electricity rate cap affect my bills?

· · Leave a Comment Consumer Info, Electricity

As of November 30, 2019 the Alberta subsidized rate cap for Regulated Rate Option (RRO) electricity customers ended. Will this policy update affect your power bills? The answer depends on whether you pay your bills to an RRO provider or a competitive provider like Park Power.

The previous NDP government installed the rate cap of 6.8 cents/kWh onto the RRO in what they claimed was an attempt to protect consumers from electricity price volatility (the RRO is a Variable Rate that changes from month to month). The rate cap was only in place for around half of Alberta electricity consumers (those on the RRO) as the other half of consumers have chosen one of the rate plans offered by a competitive provider.

While the rate cap was in place, the RRO providers were being subsidized by the government. When the RRO rate that providers were charging would rise above the 6.8 cents/kWh cap, say to 9.424 cents/kWh, the government had to subsidize the rate differential owed to the RRO providers. The subsidies owed to the RRO providers from the rate differential was originally paid for by revenues from the carbon tax. When the current UCP government removed the carbon tax (June 2019), the rate cap remained and the RRO providers were still owed subsidized revenue from the rate differential. Since there was no carbon tax revenue for these subsidies, they came our of general government revenues which cost Alberta taxpayers $40 million in July and August. See the image below for how the rate differential played out for most of 2019. (Data from the Alberta Utilities Commission)

So, the removal of the rate cap will save Alberta taxpayers money, but how will it affect Albertans’ electricity bills?

For the nearly 50% of Albertan electricity consumers that still choose the RRO, they can expect to see an increase in their electricity costs starting in December. The actual average rate an RRO customer would have paid from April-Nov of 2019 is 8.00 cents/kWh.

During the same 8 months competitive electricity providers, like Park Power, have been offering price protection to Alberta consumers through Fixed Rate options, often lower than the 6.8 cents/kWh rate cap.

In Alberta, electricity demand is highest during the winter months when it is cold and dark. The high demand puts more pressure on the wholesale electricity price which can lead to more price volatility. This volatility can lead to price spikes which, if you are paying your electricity bill to an RRO Provider, will raise your rates.

It’s time to get off the RRO and protect yourself from price volatility with a Fixed Rate Plan. These are flexible, guaranteed rates offered for various terms that never have you ‘locked in’. Save yourself some money while choosing an Alberta based company with awesome service that shares its profits with local charities.

If you are ready to make the switch head to our Sign Up Page to get started.

If you would like a no obligations quote, fill out the form below.

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