At Park Power, the health and safety of our team and extended network is of the utmost importance. As you are most likely aware, the number of COVID-19 cases continues to grow in Alberta and across the globe, and recently the Alberta Government declared a Public State of Emergency. Because of this, we have taken some steps to help reduce the spread of the virus and reduce the risk to our staff.
As of Tuesday, March 17, 2020, we have coordinated with the majority of our team in order to have them work from home. Scaling back the number of team members congregating in the office is our commitment and an effort to mitigate risk.
Over the years we have invested heavily in technology and solutions that have given us the flexibility, in situations like this, to work remotely. It is important to note that even though our Customer Care and Billing location is closed for the time being, it is business as usual at Park Power.
While converting to a remote office format means the way we do business is changing, our commitment to exceptional customer service will not. There will be no interruptions to our operations. Our office hours of Monday to Friday from 9 am to 5 pm will remain unchanged and our staff are available to answer any questions or concerns you may have over the phone at 780-640-2128 or via email customercare@parkpower.ca.
Park Power is committed to providing our customers with the highest level of service and customer care.
We are a small local business, and like many of you, have been closely monitoring the news on COVID-19 and the rapidly changing circumstances in which we find ourselves. We recognize that employers and workers alike will be affected by the downturn in business that has been caused by the virus.
In response to this, we have implemented new temporary measures to support those customers who are affected.
For customers affected by COVID-19, we will:
- Waive all Non-sufficient funds fees beginning March 17, 2020
- Assist customers in arranging payment plans if needed
- Continue to provide alternative payment options for NSF customers, including credit card and Paytm
COVID-19 Information and Resources
Customers seeking additional financial assistance can contact the Alberta Government at https://www.alberta.ca/emergency-financial-assistance.aspx. Additionally, the Government of Canada has announced a $1 billion COVID-19 Response Fund to support employers and workers during this difficult time.
The Alberta Government also recently announced their plan for immediate financial assistance. Included in this assistance program is the “Utility Payment Holiday” which would allow a customer to defer their bill payments for up to 90 days. As more info on this arrives we will update this post.
Changes to Employment Insurance, support for entrepreneurs, and details on how the Work-Sharing program is implementing special measures to support employers and employees affected by the downturn in business can be found on the Government of Canada website.
If you have additional questions and concerns, our customer care team is available to answer any questions Monday to Friday from 9am to 5pm.
It is important for Albertans to be educated on how the virus is transmitted, symptoms, and prevention methods to ensure they are doing their part to help reduce the spread of the virus. The Government of Canada website has many helpful resources which touch on these items and much more.
Thank you in your continued support of Park Power. During this challenging time, we will continue to work hard to meet your electricity and natural gas needs.
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