Park Power is committed to providing our customers with the highest level of service and customer care.
We are a small local business, and like many of you, have been closely monitoring the news on COVID-19 and the rapidly changing circumstances in which we find ourselves. We recognize that employers and workers alike will be affected by the downturn in business that has been caused by the virus.
We want our customers to know that we are here to help and support them during this difficult time and have implemented some new temporary measures for those customers that may find themselves in a tough financial position.
Effective March 19, 2020, no sites will be de-enrolled due to non-payment for the next 90 days. Additionally, all Non-Sufficient Fund (NSF) fees that are typically charged for non-payment will be waived for the next 90 days.
If you are concerned about being able to pay your electricity and/or natural gas invoice, there are a few options available for you. To take advantage of any of the below programs, please contact our Customer Care Team, Monday to Friday, 9 am to 5 pm at customercare@parkpower.ca or 780-640-2128.
Government Funded Financial Support is Available
Customers seeking additional financial assistance can contact the Alberta government for emergency financial assistance or apply to receive emergency isolation support. Additionally, the Government of Canada has announced a $1 billion COVID-19 Response Fund to support employers and workers during this difficult time.
Changes to Employment Insurance, support for entrepreneurs, and details on how the Work-Sharing program is implementing special measures to support employers and employees affected by the downturn in business can be found on the Government of Canada website.
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