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The City of Calgary’s Cash Cow Needs Wrangling

· · 1 Comment Consumer Info, Electricity, Interesting

Problems and Solutions: We are all in for a rough time ahead in the energy sector. If you understand the problems, the solutions may be easier to digest. Albertans are resilient, yet at the same time we need our political leaders to make tough decisions and spend our tax dollars wisely.

Everyone knows the harsh reality, that in Calgary, unemployment runs high. Over 25% of the office space in downtown towers sit empty. Good paying jobs in the electricity industry have been outsourced. ENMAX, ATCO and Direct Energy have all shipped jobs to companies either in India, the Philippines, Guatemala, or the United States. But what are we doing to solve this problem?

Not only have jobs been outsourced, utility assets are being sold off to foreign companies. In 2018 Direct Energy sold off its Alberta natural gas holdings to a consortium out of China. ATCO as well sold off their Information Technology division (ATCO iTek) to a company in India. AltaGas has started to liquidate and in 2019 is targeting the sale of additional assets with the intent of regaining its financial strength and focus on its midstream and U.S. utilities business. Sadly, stories like this are becoming more and more common.

The utility market is complicated and an expensive commitment. To put this into perspective, the provincial government’s green strategy needs an estimated $25 billion dollars of investment in generation by 2030. To attract investment dollars the province has been convinced that it needs to offer revenue certainty to investors if new generation is going to be built to replace the coal plants that are being closed.

Next on the horizon, Bill 13 is scheduled to be implemented in 2021. This ‘Capacity Payment’ mechanism will be designed to guarantee a fixed payment to generators, thus providing long-run revenue certainty. The prime objective of the new market design is premised on resource adequacy and minimizing price volatility. This comes at a cost of potentially higher overall cost and shifting some of the investment risks to consumers as well as higher administrative burdens. The bottom line; consumer prices will more than likely go up.

Closing and mothballing coal plants prematurely destabilized the market and increased volatility in energy prices. Over the last 12 months the cost of electricity has more than doubled. Given the current political uncertainty, plus the willingness of the government to subsidize anything that is green, it is understandable that communities and corporations are lining up for the freebie prior to committing to invest their own money. Hundreds of millions will simply disappear: much of which is funded out of the Carbon Tax (aka the consumers back pocket).

In the Oil and Gas sector, our premier is now being called upon to make one very tough decision: curtail oil production to try to reduce the surplus and pump up wholesale prices. It is argued that this is a wise decision, but is it enough? Next on the horizon, the premier is considering subsidizing the building of refineries.

There is an interesting parallel to the new Oil & Gas strategy when you look at what is happening in the electricity industry: let’s remember that we closed coal plants and paid out $2 billion in penalties. By shorting the wholesale market supply, the cost of electricity increased by over 100% between 2017 and 2018. In a poorly designed policy, in order to try to soften the blow of higher regulated electricity retail prices, the government started subsidizing the utilities in an effort to cap the regulated retail rate at 6.8 cents/kWh. This subsidy isn’t being fairly distributed as it only goes to utilities providing regulated rates and the other half of the consumers in the province get nothing. Over the life of the policy, it could cost taxpayers upwards of $700 million. Pyramiding subsidies, deficit financing and adding to the provincial debt, plus expecting consumers to pay the bill needs to stop.  

With all of this said, our political leaders, both provincial and municipal have never before been so challenged. Politicians inevitably will fall back on adding to the deficit, increasing taxation and spending our tax dollars on subsidies. This is a classic formula; until the working people run out of money to pay the taxes. And if the Carbon Tax is rolled back – who is going to pay for all the subsidies that the government is handing out?

Calgarians are now facing the next problem: increased property taxes. This year, home owners will face a 3.45% tax hike and business owners will see about a 10% increase. As a point of reference, the property tax on our office in Inglewood has increased 100% between 2014 and 2018. Small businesses no doubt will feel the sting of another increase this year.

The mayor of Calgary and our Premier have a tough job ahead. We all need to pitch in and offer our politicians some practical solutions, but will they listen to our suggestions? With the above as a backdrop, lets take a look at Calgary’s crown jewel; ENMAX.

Calgary’s Cash Cow

ENMAX suffered a Net Operating Loss of just under $140 million last year on revenue of $3 billion. Dividends paid to the city are down from $60 million in 2013 to $40 million today. Why is ENMAX running in the red? Why are dividends down by 30%?

Looking back a dozen years, the long-term debt of our city utility was comfortably being managed when it was in the range of $400 million. Today this has ballooned to over $1.7 billion.

Yet the outlook remains positive in the corporate offices at ENMAX, even in today’s challenging market as the utility faces; higher systems costs, aging infrastructure, increases in operational costs, discounting retail prices and reduced electricity margins, taxation challenges, and several disputes with counterparties. Are our city councillors willing to sit back and watch the debt increase and dividends decline?

Here are five possible solutions Mayor Nenshi may want to consider:

  1. Sell ENMAX. This is a good time to sell off the retail sector of ENMAX and keep the lucrative wires and transmission business. This would reduce the city’s debt, focus on job creation, and bring jobs that were exported out of country back to Calgary. Use the profits on the sale of ENMAX to invest in the city in an effort to try to re-create a positive investment climate. Consolidate and re-Invest. As a point of reference, this is exactly what firms like AltaGas are doing right now – and the shareholders were rewarded with an increase in stock value. It is a wise strategy for the city to seriously consider.
  1. Reduce Taxes. In review of ENMAX’s financial statements, there is hidden tax collected by ENMAX and paid to the city under the heading of Local Access Fees (LAF). During the first nine months of 2018, the city of Calgary has collected $103 million from consumers in Calgary, up from $67.5 million paid by consumers in 2016 (+ 50% increase in two years). The Local Access Fee (LAF) is a fee paid by consumers and set in agreement with the City of Calgary in lieu of property taxes and other fees or charges payable to the City by ENMAX Power.

Consumers can find the LAF on their monthly utility bill. Ask yourself, is the LAF charged to consumers by Calgary reasonable? To answer this question, consider that a typical electricity customer in Calgary pays 125% more than a consumer in Edmonton. In some areas in Alberta residents pay zero, and residents in the Town of Milo actually get a rebate. Recommendation: follow the formula established in other municipalities and help Calgarians reduce the tax burden paid on electricity consumption by redesigning the Local Access Fee.

  1. Move off of the RRO. We can save hundreds of millions of dollars if consumers simply get off of the regulated rate. If they did this, the regulators wouldn’t need to artificially subsidize the profit margin of ENMAX and other utilities, money which comes out of the Carbon Tax.

If you want to help Calgarians, they should be encouraged to get off the Regulated Utility Rate and sign up for a competitive rate today. If customers want to stay with ENMAX they should be encouraged to do so – and simply move over to the EasyMax arm of the company. Consumers will save on their electricity bill and carbon tax money can be spent on programs, more important than guaranteeing the profit margin of the utility. Alternatively, there are over 20 Energy Marketers in Alberta, like Park Power, all selling electricity below the subsidized cap. Everyone wins and we can stop wasting Carbon Tax dollars.

  1. Stop predatory business practices. In an attempt to pick up consumer market share, ENMAX, while wearing its EasyMax hat, has been gifting away money in a promotional strategy. At the same time, the corporation is often rumoured to bid on energy contracts below market value in order to undercut the competition. Predatory pricing designed to drive competition out of the local market is simply wrong; especially when at the same time you are increasing our business tax, the money of which indirectly is being used to compete against private sector retailers like Park Power. Is it any wonder that companies are leaving Calgary and the province of Alberta?

If ENMAX has money to spare, it should be fulfilling its civic responsibility and increasing its dividends to the city. The mayor needs to wrangle the city’s cash cow.

  1. Support local jobs: Over the years, ENMAX has shipped jobs out of the country. Today, they are using Tata Consultancy Services (TCS), a massive multinational company headquartered in Mumbai, India for back-end technology support jobs. This move has been justified by leadership as a way to compete on the same playing field as other corporations. We have many talented people living in Calgary who need jobs, we need to bring the jobs back home.

Searching for Greener Pastures?

ATCO is currently diversifying and recently invested in plans to build a new generation plant in Mexico, as well as investments in South America. EPCOR moved money out of Edmonton and purchased water utilities in the United States. Given that ATCO and EPCOR have money to invest – maybe they could be encouraged to buy ENMAX rather than hunting for greener pastures outside of the country. Hopefully ENMAX doesn’t add to our debt load by trying to follow EPCOR into the States and buying a utility down south.

Mayor Nenshi can help consumers lower their taxes by simply restructuring the Local Access Fees, can offer some good advice for consumers to jump off of the government Regulated Option Rate Option (RRO) for electricity, bring jobs back to Canada that ENMAX has sent offshore, and promote the theme “Shop Locally”.

All problems have a solution. It is time for tough decisions and we need political leaders who are willing to think out of the box. Reduce taxes. Reduce subsidies. Reduce debt.

Five Years As An Alberta Electricity & Natural Gas Provider

· · Leave a Comment Consumer Info, Electricity, Interesting

November 1, 2018 marked 5 years since Park Power launched onto the Alberta utilities market.  First as an electricity only provider and now offering natural gas and green energy to Albertans as well.  As with most entrepreneurial journeys, these past 5 years have had their ups and downs but I am happy to say that my journey continues as Park Power continues to grow.

To mark this milestone I thought I would put down some thoughts about what it’s been like to compete on Alberta’s utility markets against some really large incumbents.

  • Even though the Alberta electricity market has been open to competition since 2001, lots of consumers are still uninformed about the choices they have when paying their electricity and natural gas bills.  When I started promoting my business I would say that 50% of my time was spent educating the consumer about how the different sectors of the market functioned and that a consumer’s choice in provider did not affect the delivery of power or gas to their home or business.  These days I would say that consumers are getting more informed thanks in part to the work of the Office of the Utilities Consumer Advocate.  I also believe consumers are gaining knowledge due to the fact that our industry is undergoing some changes and as such is on the minds of Albertans more.
  • While Albertans are becoming more informed about the choices they have in the utilities market, it’s not the most exciting subject to think and talk about, therefore it’s not always top of mind for consumers.  As such I have learned to be patient with the consumer.  I understand that choosing a new electricity and natural gas provider may not be top priority for everyone most of the time.  So instead of using fearful sales tactics at your door during supper time to get you thinking about your energy bills, I have created a positive, community minded brand that might even make you smile when you think about electricity and natural gas.  So even as brand awareness and the customer base of Park Power continues to grow, I remain patient with the consumer because I am confident that Park Power is a better choice.
  • I came into this business with an Degree in Economics, 15 years working in small retail businesses, and the gumption to give it a go.  After 5 years I believe I can say that Park Power is capable of competing with the large, traditional incumbents who have pockets much deeper than mine.   This ability to compete is thanks in part to my branding and marketing efforts but also thanks to the great services and back office network provided by UtilityNet.  By operating in a business model that is more efficient with less overhead, Park Power is able to offer its customers low rates, with awesome Alberta based customer service, all while sharing our profits with awesome Alberta Charities.
  • Kindness matters, this rings true in life and business and for my business it has been a cornerstone.  I aim for Park Power to be a positive member of the community and as the face of the business I can leave a positive brand impression by being genuine and showing kindness.   I have built some great business relationships because of the positivity that I promote through Park Power.  It is heartening to know that building a brand with kindness in mind has created brand value that resonates with our customers.

These past 5 years have been a ride and I look forward to it continuing.

Many thanks to all the wonderful residences and business that have become Park Power customers.  Your continued support allows me to keep spreading the #localpower message and allows Park Power’s community contributions to get bigger every year.

 

 

 

Local Electricity & Natural Gas Companies Offering More Value for Less than Large Regulated Utilities

· · Leave a Comment Consumer Info, Electricity

In 2009 UtilityNet decided to open their own electricity retail shop. The goal was simple, to offer electricity, natural gas, and green energy to Albertans for less. People told them they were crazy and that no one could compete with the incumbent government utilities.

They begged to differ and became the first local Energy Marketer to compete against the big retailers and subsidized regulated utilities. Today, over 20 other companies have joined us. This collective group of companies is known as the Peoples Utility, and was created with Albertans in mind.

When the Energy Marketer Model was started, UtilityNet knew they wanted to be different than the large Regulated Rate Utilities that dominated the market. They knew we wanted to be better.

Today, collectively our group now has customers in over 300 Alberta communities. We are focused on our local community but can offer services throughout all of Alberta. Most importantly, Park  Power’s guaranteed rates are lower than the government capped Regulated Rate Option (RRO). No one can compete with government utilities? We have proven that it is possible!

We are focused on providing local customer services; lower energy rates; educating consumers on the energy market; providing innovative services; and, un-complicating the complexities of buying energy.

We firmly believe that buying energy in Alberta should be simple, hassle free, with open contracts, with zero penalties, and fairly priced. Most importantly, we believe that provincial regulated utilities should not be allowed to ship jobs offshore and receive carbon tax dollar subsidies to help guarantee their profit margins.

Innovation Without Borders

Part of our strive to be different is our commitment to innovation. We are proud to offer a number of customer centric programs, most of which are unique to companies like us in the new People’s Utility.

Some of these programs include:

  • No exit fees: customers can leave or change rates with just 10 days notice with no fears of penalty fees
  • Energy options that include both variable and low guaranteed rates that protect consumers from price fluctuations
  • Special and lower rates for seniors
  • A strong community focused program of giving back to those in our local neighborhood
  • Pick-a-date program: letting our customers pick the date when they pay their utility bill
  • Budget billing: to help customers better manage their household expenses
  • A unique loyalty payment program which allows customers to earn rewards points
  • A number of green energy options focusing on the future

Many of these programs have been ignored by the large regulated utilities. This is what makes us different.

Concerned About the Future

Today, the private sector and other businesses like ours have never been more at risk. Current government policies, subsidies, and outsourcing (under this government and the previous governments) has had a major negative impact on the future health of our industry.

Alberta’s electricity market is going through a restructuring. The province will phase out coal-fired power plants and try to reach a goal of 30% of electricity generation coming from renewable sources by 2030. This transition could be expensive. The first major expenditure Albertans encountered on our way down this path was the cancellation fees of the Power Purchase Agreements (PPAs), which totalled $2.25 billion. This is money that the government had to borrow and loan to Alberta’s Balancing pool to keep it afloat. Additionally, to try to encourage more investment in Alberta’s power market, a new capacity market, which will guarantee those participating a guaranteed base income stream, will be introduced in 2021. In the end, consumers will be on the hook for all the extra costs that could arise.

With new policies already in the works, electricity prices have become unstable and an increase in prices has begun. In preparation for this the government has introduced a subsidy on the Regulated Rate Option (RRO). Regulated Rate providers like ENMAX, EPCOR, and Direct Energy are receiving millions of dollars in subsidies to keep their rates artificially at 6.8 cents/kWh. Funding for this subsidy is coming out of the Carbon Tax. Over $70 Million in subsidies estimated this fiscal year alone.

Why are we concerned? This policy is tilting the playing field towards the RRO utilities and away from small independent companies like ours. Additionally, many of the RRO utilities who are being subsidized are some of the same companies that have outsourced hundreds of jobs outside of Canada.

Regulated Utilities Cut Costs, Increase Profits and Ship Jobs Out of Alberta

Have you ever heard of the Local Multiplier 3 (LM3)? It was developed by the New Economic Foundation as a simple and understandable way of measuring local economic impact. The multiplier effect measures the number of times a dollar circulates within an economy. It was developed on the idea of the ‘leaky bucket’.

Think of this: ATCO outsourced over a billion dollars when they signed a 10-year deal with Wipro, a company out of India. $120 million a year. Direct Energy did the same and even sold off all their natural gas holdings for $722 million to a group from China. To a lesser degree ENMAX did the same by outsourcing their IT jobs to India. How many dollars using the multiplier will be lost to our economy?

If you imagine the local economy as a bucket full of water, every time you spend money that goes outside the local area, it leaks out of the bucket. Generally, our energy is focused on trying to pour more money into an area so as to keep filling up the bucket. However, a better starting point for strengthening the local economy should be to try to prevent the money leaking out in the first place. Remember – the money leaking out is your tax dollars.

Source: The People’s Utility

Last year, during the winter months, the typical homeowner spent about $38 for the natural gas they consumed, and an additional $26 for the carbon tax. This is an effective commodity tax rate of almost 70%.

At Park Power we believe strongly in a path towards a greener future and helping to green Alberta’s electricity grid, which is why we provide an option for our customers to green a percentage of their electricity consumption from 5% all the way up to 100%. But, the current RRO cap, funded by the carbon tax is not doing anything to move us towards a greener economy. We believe the carbon tax dollars should be used for what it was originally intended for.

Want to support a local Albertan company that doesn’t ship jobs out of the province and supports the local community? Sign up with Park Power today.

A Closer Look at Direct Energy

· · 1 Comment Consumer Info, Electricity, Interesting

How Well Do You Know Your Utility Provider? A Closer Look at Direct Energy

Many consumers don’t realise that Alberta’s electricity industry is rife with cases of job outsourcing by some of the largest players in the game.

The business case for outsourcing jobs overseas is simple. Lowering operating costs helps companies increase profits, and supposedly remain competitive against others in the market. Sadly, as our core industries outsource more and more, the intellectual knowledge, software code, and experts in the market are being lost and gravitating to countries overseas. If Alberta wants to be a player in the Information Technology market, we should put a stop to exporting our knowledge and focus on encouraging some of our existing utilities to bring jobs back to Alberta.

It can be argued that the goal of most companies is to make a profit, so the outsourcing of jobs such as customer care or information technology seems inevitable. It’s just the way it is. Telus, ENMAX, Direct Energy, and ATCO are doing it, so why not others?

But is it right?

Today, it’s not only jobs that are being lost. Earlier this year there was a major sale of an essential Alberta asset, most notably the natural gas holdings that traditionally have backed the regulated rate supply of gas to consumers in Alberta. It was sold off by Direct Energy’s corporate holding company, Centrica, to a consortium of companies in China.

Every job exported out of the province means less money being circulated in our local economy. Once the jobs are gone, they won’t be easy to get back. If we are also selling off our natural resources, when all of this is said and done, what will be left for Alberta?

A Closer Look at Direct Energy as an RRO Utility Provider in Alberta

Is your energy provider guilty of outsourcing? If you currently get either your electricity or natural gas from Direct Energy, then the answer is yes.

When Direct Energy purchased the customer base from ATCO, they ended up owning the franchised territory of all the customers on the Regulated Rate Option (RRO) serviced within ATCO’s distribution zone. As a regulated rate provider, Direct Energy is guaranteed a profit under the government’s rate setting plan. As well, Direct Energy is being subsidized to the tune of millions of dollars – paid out of the carbon tax – in order to keep their electricity rate capped at 6.8 cents/kWh.

Is it right to subsidize a company that is shipping the majority of their jobs out of the province?

Here is a closer look at Direct Energy’s business and where its customers’ money is ACTUALLY going.

Pick up the phone and call Direct Energy at 1 (866) 420-3174. During the opening greeting you will be told that information will be processed outside Canada. Dig a little deeper and you will find that your phone call will be directed to either a call center in Guatemala or in the Philippines. The individuals don’t work for Direct Energy and are instructed not to tell you who their employer is. But, with the help from our friends at Google, the answer was just a click away.

Direct Energy bought the retail customer list off of ATCO a decade ago for about $200 million. Quietly, both ATCO and Direct Energy progressively moved jobs out of the country in order to squeeze a little more profit out of the business. This transition meant hundreds of Alberta jobs were lost.

Where Were the Jobs & Profits Outsourced to?

 

The Internet Technologies firm HCL Technologies bagged a contract from Direct Energy (Centrica) to implement and manage residential billing and customer care operations in the Alberta market. Who is HCL? You will find them trading on the Bombay Stock Exchange and their corporate headquarters are located in Noida, India.

For those that don’t know, Direct Energy is a division of Centrica PLC which is principally focused on the supply of electricity and gas to businesses and consumers in the United Kingdom and North America, with back-office functions located in India and South Africa. Don’t get us wrong this is an amazing company. The Calgary office is a state-of-the-art world class energy trading house which employs a number of young traders and three customer problem resolution representatives that are dedicated to dealing with customer billing errors. They also have a small number of employees in their Edmonton office, two of which are also focused on dealing with customer billing errors and the rest of which are regulatory and marketing staff.

According to the customer service representative we spoke to in the Philippines, the actual customer invoices are processed out of the Texas office and they use a post office box in Calgary to mail them out. When we called back to ask a follow-up question, the telephone routing sent us to a different representative in a call center in Guatemala. During this call we found that the official billing address for Direct Energy is P.O Box 1520 Station M, Calgary. That’s right, it is a post office box.

In their latest move, earlier this year Direct Energy sold off all of their Alberta gas holdings to a consortium from China. As Alberta’s major regulated rate gas supplier in the province; maybe the question that should be asked is, should the largest government regulated natural gas utility been allowed to sell off all their gas holdings? The new owners: a joint partnership including Mercuria (HQ Geneva), Can-China Global Resource Fund (in part, funded by China Exim Bank), MIE Holdings Corporation (HQ Hong Kong) acquired Direct Energy’s foothold in the province for $722 million.

If you dig a little deeper and look at their stock prices – it may help explain what is behind the divestitures. Did the slump in share value precipitate the cutting costs and selling off of assets? Sadly, Alberta was put on the chopping block.

 

 

https://www.centrica.com/investors/announcements-tools/share-price-tools/charting-comparison

 

So back to the question we asked earlier. Why support a company with Alberta tax dollars if their jobs and profits are being shipped out of the province?

Obviously, a lot of companies use outsourcing services to cut costs, so why pick on Direct Energy? Actually, we aren’t and in our next few blogs we will explore ATCO, who sold off their information technology business for $200 million, and who, under a 10-year outsourcing program, WIPRO will net over $1.2 Billion of jobs lost to Alberta. Also, let’s not forget ENMAX who relies on the TATA Group for programming services. HCL, Wipro and Tata are all rooted in India.

The truth is that between the new Chinese Consortium that bought Direct Energy’s gas business, HCL, Centrica, TATA, and WIPRO combined they now have a very large block of controlled influence over one of the most important aspects of the Alberta energy industry; “the Alberta Consumer”.

Current Practices will Impact Future Workers

If we continue to close down our technology operations, we will lose the digital technologies brain trust that is needed to compete in the future on the global stage. It is already happening as Direct Energy is simply now using a black box for billing, and their customer care staff read from prepared scripts. If we lose this foothold in the future of technology solutions, we will risk becoming a have not province. If we ship call center jobs to people in South America, Asia, or the USA we will lose good paying local jobs that Albertans can perform. If we move confidential customer data out of the country, we will lose control over the privacy and confidentiality of consumer data. As the phone message from Direct Energy Regulated Services will tell you – your data is being stored outside of Canada.

The reality is that future good paying jobs are now lost. Our children and our children’s children will be looking for jobs one day and they will be gone. They are not coming back, unless we say enough is enough and support Alberta made businesses.

Choosing a Local Company

 Consumers have a choice – accept what is happening; ask your MLA to address this issue in the legislature; or, simply switch over to a retailer who is local, has rates under the 6.8 cent artificial cap, doesn’t need to be subsidized by the carbon tax, and reinvests his profits in Alberta rather than shipping the profits out of the country.

Compare a local Alberta company like Park Power with Direct Energy as a regulated rate provider and you will notice some significant differences: low competitive rates, special rates for seniors, local customer care, budget billing programs, pick-a-date options, credit card payment options, green energy programs, no cancellation penalties, and a long list of community initiatives.

The list goes on. As we continue to grow, it is local companies like Park Power that will be around to hire the workers of the future.

Cheapest Fixed Electricity & Natural Gas Rates In Alberta

· · 42 Comments Consumer Info, Electricity

Park Power is offering some of the cheapest Fixed Electricity & Natural Gas rates in Alberta.

We have been happy to offer price stability to Alberta utility consumers with our Fixed Electricity Rates, our latest rates available offer the best deal in 2020 for price conscious Albertans. Plus we our Fixed Rates for Natural Gas are the lowest you’ll find in Alberta.

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Our Fixed Rates are a great way to get price protection.  Pair our electricity rates with Alberta’s lowest variable natural gas rates and you have a great option for your energy needs.

With Park Power, our customers don’t sacrifice low prices for poor foreign call centre service. Our Alberta based Customer Service team is top notch and our paperless billing and self serve online account management makes things super easy for our customers.

Plus, along with savings on your utility costs, you can feel good knowing that profits from your bills are shared with some awesome Alberta Charities.

This year why not get yourself jumping for joy also by Signing Up for Park Power.

Not quite ready to pull the trigger? Send us a copy of your bills for a free, no obligations rate comparison.

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